- Legal
Privacy Policy
Your privacy matters to us. This policy explains how Solar Boom Energy collects, uses, and protects your personal information in accordance with Australian Privacy Law.
- Last updated: June 2024
Solar Boom Energy Pty Ltd (ABN: XX XXX XXX XXX) (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy applies to information collected through our website, enquiries, quotes, and installations across Melbourne, Victoria.
Information We Collect
- Personal identification information (name, email address, phone number, property address/suburb)
- Energy usage data and electricity bills (if provided for system design)
- Property information (roof details, photos for system design)
- Communication records and enquiry details
- Technical data including IP address, browser type, and device information
- Lead source and marketing attribution data
How We Use Your Information
- To design and propose personalised solar and energy solutions for your property
- To process and fulfil your quote requests and service enquiries
- To communicate with you about your project, appointments, and installations
- To apply for government rebates and incentives on your behalf (with your consent)
- To send you relevant updates about products, services, and promotions (opt-out available)
- To improve our website, services, and customer experience
- To comply with legal and regulatory requirements
Data Storage & Security
- All data is stored securely using industry-standard encryption (TLS 1.3)
- Database is hosted on Supabase with ISO 27001 and SOC 2 Type II compliance
- Access to personal data is restricted to authorised personnel only
- We retain your data for as long as necessary to provide services and comply with legal obligations
- We do not sell, trade, or rent your personal information to third parties
- Data backups are performed regularly with secure off-site storage
Marketing Communications
- You may receive promotional emails if you have requested a quote or expressed interest in our services
- All marketing emails include an unsubscribe link
- You can opt out of marketing communications at any time by contacting us or clicking unsubscribe
- We may contact you about special offers, new products, or service updates relevant to your installation
- We will never send spam or share your details with marketing agencies
Your Rights Under Australian Privacy Law
- Right to access: You can request a copy of the personal information we hold about you
- Right to correction: You can request corrections to inaccurate or incomplete information
- Right to deletion: You can request deletion of your data (subject to legal retention requirements)
- Right to opt-out: You can unsubscribe from marketing communications at any time
- Right to complaint: You can lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
Third-Party Services We Use
We may share necessary information with these service providers to deliver our services:
- Solar Victoria (rebate applications)
- Electricity distributors (grid connection)
- Payment processors (if applicable)
- Solar Victoria (rebate applications)
- Electricity distributors (grid connection)
- Payment processors (if applicable)
Questions About Your Privacy?
If you have questions or concerns about how we handle your personal information, or if you’d like to access, correct, or delete your data, please contact us:
Solar Boom Energy Privacy Officer
- Email: info@solarboomenergy.com.au
- Phone: 1300-202-287
- Address: All Melbourne Suburbs, VIC